Policies

If you're not satisfied with your service, please reach out within 7 days. We'll work with you to make it right and offer a complimentary touch-up, subject to the Lounge's approval.

New clients must disclose any sensitivities beforehand. All Lounge adhesives are professional-grade — but they contain cyanoacrylates, which a small number of people react to. Patch tests are free upon request.If you have a reaction, we don't refund completed services, but we'll remove the lashes free of charge.

We hold your slot for you — please give us at least 24 hoursif you can't make it, so we can offer the time to someone else. Cancellations inside the 24-hour window forfeit any deposit; reschedules outside it are free and easy.

• Late arrivals get a 15-minute grace period. After that we may need to shorten the service or reschedule, just so the next client isn't kept waiting.
• No-shows forfeit their deposit. Repeat no-shows are asked to prepay for future bookings.

Refills are available up to 4 weeksafter your last set. Beyond that we recommend a complete new set. We only do refills on extensions originally placed at Dana's Beauty Lounge — extensions from other salons need a full removal first.

We don't offer refunds for completed services, but we're committed to your satisfaction — please reach out within 7 days of any service if something isn't right and we'll work with you (see Our guarantee above).

Booking confirmations, reminders, and other appointment-related messages are required to manage your booking — these are separate from marketing. Separately, you can opt in to occasional marketing messages (promotions, new services, and reminders to rebook) by email and/or text. Marketing consent is always optional and never required to book. You can opt out anytime: reply STOP to any text, or use the unsubscribe link in any email.

You'll get written aftercare instructions at your appointment. Regular brow and lash maintenance keeps the work looking fresh — we recommend brow maintenance every 3–4 weeks and lash refills every 3–3.5 weeks.